Each one is available for a single team or as an open cohort, and can be adapted to the platforms you already run.
Generative AI
Generative AI foundations
Engineers, analysts and managers new to working with language models
What these models do, where they fail, and how to tell the difference. Enough hands-on work to build judgement rather than vocabulary.
Covered
- How language models generate text, and why they get things wrong
- Prompting as an engineering practice rather than a trick
- Retrieval: grounding answers in your own data
- Judging output quality and spotting confident nonsense
Generative AI
Applied LLM engineering
Developers shipping AI features to production
The practices that separate a working demo from a system you can operate: evaluation, cost control, failure handling and iteration.
Covered
- Building and maintaining an evaluation set
- Retrieval pipelines: chunking, embedding, reranking
- Tool use and agent patterns that stay debuggable
- Latency, token cost and guardrails under real traffic
Cloud
Cloud architecture
Engineers and architects moving workloads to the cloud
Designing environments that hold up under growth, audit and a finance review, covering the decisions that are expensive to reverse later.
Covered
- Account structure, networking and identity
- Infrastructure as code and environment parity
- Designing for failure: availability and recovery
- Cost modelling before the bill arrives
Salesforce
Salesforce for teams
Administrators, analysts and developers working on Salesforce
Practical platform skills, with an emphasis on solving problems declaratively before reaching for code.
Covered
- Data model design and record access
- Automation with Flow, and when Apex is genuinely required
- Integration patterns with external systems
- Keeping an org maintainable as it grows
ServiceNow
ServiceNow implementation
Platform teams and process owners
Configuring the Now Platform to match how your organisation really works, without customising it into a corner.
Covered
- Core ITSM process configuration
- Flow Designer and Integration Hub
- Building custom applications responsibly
- Staying upgrade-safe